Delivery and returns

UK Delivery

The delivery of items which are in stock take approximately 3 working days, whilst items that are not in stock take from 5-7 working days up to 4 weeks.

All orders under £150 will have a delivery charge of £10.00, whilst all orders above this will be FREE.

Deliveries are fulfilled via Royal Mail

In Store Collection

In Store collection is available on all items. As soon as your online order is ready for collection a member of our team will be in touch.

Returns

Refunds & Returns

You may return, exchange or receive a refund on your frames if you are unhappy with them for any reason, providing that the following conditions are met:

• The returned frames need to reach us, in the same condition in which you received them, within 28 days of purchase.
• Returns MUST be in their original condition and with all the accessories included in your package (e.g. cases and cloths). Delivery charge will not be refunded.
• An admin fee of 20% will be deducted when you return a frame.

Fees and conditions for return are subject to change without notice.

Once accepted, refunds will take up to 7 working days to show up in your account.

Returns to be shipped to:

Returns Department

The Eyecare Studio

439 Uxbridge Rd

Pinner

HA5 4JR

Exchanges

We promise to provide an exchange service on frames up to 28 days after the order purchase date. Frames sent for exchange must be unopened and in original condition.

Exchanges can be performed for a different frame of the same value.

When an exchange is requested for a frame of different value, the price difference will be calculated excluding the delivery charge of the original purchase.

If you would like to make an exchange, please call our team at 020 8421 2277.

Cancellations

If you wish to cancel your order, please contact us to do so. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched we will be unable to make any amendments to the item.

Successful cancellations will be refunded within  seven/7  working days.

FAQ’s Shipping & Returns

My order has not arrived, what should I do?

Please allow up to 7 working days for delivery. If you have not received your order after this time, please contact our practice by phone or email.

My goods arrived damaged, or my goods were not delivered.

If your package arrives damaged or does not arrive at all, we are happy to replace your items. Please call us and one of our team members will talk to you through the process.